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laboratory and medical technologies for You

Service Contracts

Service Contracts

OUR COMPANY TRIES TO REDUCE COSTS FOR SERVICING AND SUPPORTING YOUR INSTRUMENTS ON A MAXIMUM AND FOR ACHIEVING THIS AIM WE OFFER OUR CUSTOMERS SERVICE CONTRACTS, WHICH SIGNIFICANTLY REDUCE OPERATING COST OF YOUR INSTRUMENTATION. ALSO SERVICE CONTRACT REDUCE THE ADMINISTRATIVE DIFICULTIES ON PROCUREMENT REQUIREMENTS FOR SERVICE BECAUSE THAT IS NOT NECESSARY TO EXECUTE THE ORDERS. THIS FORM OF SUPPORT PROVIDES TO CLIENTS POSSIBILITY TO GUARANTEE RESPONSE TIME. IF YOU DO NOT HAVE SIGNED SERVICE CONTRAT FOR YOUR INSTRUMENT, CONTACT US. OUR SALES SPECIALISTS WILL BE HAPPY TO PREPARE A QUOTATION, WHICH DEMONSTRATE ADVANTAGES OF SERVICE CONTRACT FOR YOU.
Telephone Support

Telephone Support

IN THE CASE OF SERVICE NEED, PLEASE CONTACT US THROUGH OUR  REPRESENTATIVE OFFICE. REPRESENTATIVE OFFICE IS AVAILABLE FOR YOU  ON WEEKDAYS FROM 8:00 UNTIL 17:00. IT ALLOWS YOU TO CONTACT COMPETENT PERSON, WHO WILL ENSURE THE SERVICE TECHNICIAN, WHO WILL SOLVE YOUR TECHNICAL PROBLEM.
IT Support

IT Support

FOR CUSTOMERS, WHO USE OUR IT SOLUTIONS, SERVES THE SPECIALIZED WWW PORTAL EXTRANET.MEDIC-LABOR.SK. WITH THE HELP OF THIS PORTAL OUR CUSTOMERS CAN OPEN ALL REQUESTS FOR SERVICE OR NEW SYSTEM FUNCTIONALITY, WHICH ARE UNDER OUR CONTROL. IF THERE IS THE PROBLEM ON THE CUSTOMER PC, IT CAN BE REMOTELY DIAGNOSED BY CERTIFIED COMPUTER SERVICE FOR REMOTE ACCESS. TERMS OF USE OF THIS SERVICE IS INSTALLATION OF RELEVANT SOFTWARE ON A CLIENT PC. SUPPORTED OPERATING SYSTEMS ARE WINDOWS XP, VISTA, 7 AND MAC OS X. INSTALLATION SOFTWARE AND SETUP PROCEDURE ARE PUBLISHED ON THE PORTAL.

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